Sales Support for Online Orders

It is a big concern of online customers who order musical instruments, speakers and pro audio gears at any online music shop. We at RDX Music Store always try to provide the best after sales support and services to our customers. This is always a situation where customers need a physiological support than the product warranty support. RDX Music Store support team always play a role of big helping hand and mentor to get the product service under warranty and after warranty.

Panic Situations

In the most of the cases, customers do not know what to do with the product when it is not working or stopped working completely. Do they really have to check themselves or do not open the product? Most of the electronics goods can not be opened and checked at any technician place. We prefer to visit nearby service centers if the product is under warranty. Warranty can be lapse if product is opened at unauthorized place. Products like Casio, Yamaha, Roland Keyboards, Audio Interfaces, MIDI Controllers, Microphones, Audio Mixers should be taken to the authorized services centers available in the customer cities. Just take a single call with RDX Music Store to locate an authorized service centers. We can provide the address and contact details of authorized persons.

In case of guitars, customers should call our after sales team, and explain the situation in order to get help. It is difficult to send back the guitar under warranty. Courier can break the guitar because of poor packing. We help customers on phone call and video calls to fixed the things and do not go anywhere. Guitar issues can be fixed at customer place in most of the cases. There are so many small things to do and it can be easily solved.

Our Assistance - A Great Support

Wherever the customer is located, we provide support over the phone and video call. We ask customer to provide a "VIDEO" of the problem. This is the most convenient way to understand what issues customers is facing with the product. Service centers, executive support teams from various brands, they also prefer to watch the video of issue.

We first understand the problems and guide customer to handle the situation. We provide nearest service center details, communicate with service centers and understand the problem. Our Support Team, directly call service centers and assist customer to fix the problems.

Locations Matters

We have also helping hands in various cities in India. We take helps of local shoppers and service centers to help our customers. In case of genuine problems with guitars where customers can not fix the problems, we request customers to visit nearby music shop where luthier is available. Currently, we have helping hands available in Indore, Bhopal, Jabalpur, Gwalior, Tikamgarh, Seoni, Balaghat, Dewas, Ujjain, Kota, Jaipur, Jodhpur, Bhavnagar, Ahemdabad, Baroda, Surat, Vapi, Nagpur, Dhule, Nashik, Pune, Mumbai, Ahmednagar, Solapur, Sangli, Bangalore, Hydrabad, Delhi, Noida, Greater Noida, and many other cities of India. There is a big list of music shops who work with us and they are our friend and customers.